Privacy Policy
Last updated: January 2024
At Gleam Economy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, postal address, and other contact information you provide when booking services or contacting us.
- Pet Information: Details about your pets including species, breed, age, health conditions, and care requirements.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
- Device Information: Browser type, operating system, and device identifiers.
How We Use Your Information
We use the information we collect for various purposes:
- To provide and maintain our pet care services
- To process bookings and send confirmation communications
- To respond to your enquiries and support requests
- To send service updates and promotional materials (with your consent)
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our business
- With veterinary partners when necessary for your pet's care
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically retained for seven years for legal and regulatory compliance.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: 47 Pemberton Street, Birmingham, B18 6NX, United Kingdom