GDPR Compliance
Last updated: January 2024
Gleam Economy is committed to protecting your personal data and complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines how we handle your data in accordance with these regulations.
Data Controller
Gleam Economy acts as the data controller for personal information collected through our website and services. Our contact details are:
Gleam Economy
47 Pemberton Street
Birmingham, B18 6NX
United Kingdom
Email: [email protected]
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: Processing necessary to fulfil our service agreements with you, including booking confirmations, service delivery, and payment processing.
- Consent: When you explicitly agree to receive marketing communications or allow certain data processing activities.
- Legitimate Interests: For business operations that do not override your fundamental rights, such as fraud prevention and service improvement.
- Legal Obligation: When we are required to process data to comply with applicable laws and regulations.
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of receiving your request.
Right to Rectification
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to such requests within one month.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purposes it was collected, or when you withdraw consent.
Right to Restrict Processing
You can request that we limit how we use your data while we address any concerns you have raised about our processing activities.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller.
Right to Object
You can object to processing of your personal data based on legitimate interests or for direct marketing purposes at any time.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you.
Data Transfers
We primarily store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant authorities.
Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach is likely to result in high risk to you, we will also notify you directly.
Data Protection Officer
For any GDPR-related queries or to exercise your rights, please contact our Data Protection Officer:
Email: [email protected]
Post: Data Protection Officer, Gleam Economy, 47 Pemberton Street, Birmingham, B18 6NX
Complaints
If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
Updates to This Information
We may update this GDPR compliance information periodically. Any significant changes will be communicated through our website.